The YouTube video “Apple vs Samsung Customer Service Battle!” compares the customer service experiences of Apple and Samsung after subjecting their flagship phones to the same damage. While Apple was thorough and attentive, charging a hefty fee of £474.24, Samsung was slightly slower but still efficient and affordable. The Samsung repair process had to be started twice, while Apple’s was efficient and transparent. However, both companies had their strengths and weaknesses in customer service. Ultimately, the video’s presenter finds neither experience ideal and recommends the Honey extension to save money on online purchases.
- (00:00:00) In this section, a YouTube video compares the customer service experiences of Apple and Samsung after subjecting both of their flagship phones to the same amount of damage. Apple’s customer service was thorough and attentive, with clear processes in place, but charged a hefty fee of 474 pounds and 24 pence. Samsung’s customer service was slightly slower but still efficient, with a 12-minute call resulting in a collection for repair the following day. However, the packaging instructions for Apple’s repair service were unclear, causing confusion for the customer. Overall, both companies had their strengths and weaknesses in their customer service experiences.
- (00:05:00) In this section, a comparison is made between the customer service experiences of Samsung and Apple. While Samsung preferred to have a more personable approach with calls, Apple opted for sending text messages. The Samsung customer experience was found to be frustrating and disorganized, with the service center only operating during regular business hours and a lack of communication between departments. Furthermore, the Samsung repair process had to be started twice, as the first time it was returned still with issues. On the other hand, the Apple customer service was praised for being efficient, quick, and transparent.
- (00:10:00) In this section, the video’s presenter unboxes the repaired phones from Samsung and Apple, and comments on his experiences with each company’s customer service. Samsung’s affordable repairs may be appealing, but the presenter’s device took 29 days to repair, during which he had no phone. Meanwhile, Apple charged him up-front, but he received his phone back after just five days. Ultimately, neither customer service experience was ideal, and the presenter is left feeling like he would rather pay a corner shop $50 to avoid future hassles. Finally, he recommends the Honey browser extension as a way to easily save money on online purchases by automatically applying coupons to applicable websites.